Orders placed between Monday to Friday are normally shipped within 48 hours.
Orders placed over a weekend or holiday will be shipped the next working day.
We use a range of Royal Mail services to deliver your order, these are dependent on the size and weight of your order.
The services we use are Royal Mail 1st Class, Royal Mail 2nd Class and Royal Mail ‘Signed For’.
Standard Recorded Delivery
Orders are sent by 1st class Royal Mail Recorded service with the aim to deliver the next working day – we do ask customers to allow 5 working days for delivery in case of delay.
We aim to dispatch all orders received before 3:30pm GMT the same day.
If there should be a problem with your order, we will inform you by email or telephone.
Deliveries may require a signature so, where possible, please provide a delivery address where the order can be signed for during working hours.
We also offer a next working day delivery service within the UK only. Orders placed before 3pm will be guaranteed for delivery on the next working day. Note that orders placed in time on Fridays are more likely to be delivered on Monday, although delivery may be attempted on the Saturday morning (this is at the discretion of Royal Mail or any courier that we may use).
These timings assume that the item(s) you order are in stock, which they should be if displayed on our website. However, sometimes stock discrepancies occur and an item may accidentally be on display but unavailable. If this should be the case, we will inform you by email as soon as we find out (and we will of course refund you the next day delivery surcharge, unless you choose an alternative item in time for us to substitute it and still dispatch that day)
- Orders less than £50 are charged at £3.95
- Orders over £50 are free of charge
For any problems with your order contact 07502220458
Orders can only be accepted and despatched within the UK. Any international orders will be cancelled and refunded.
Returns & Refunds
Please notify us within 7 days of receiving your order if you would like to return a Product for exchange or refund and return to us within 14 days of receipt of order.
Our team of advisors are available between 9.00am and 5.00pm, Monday to Friday. At all other times, please leave a message and we will ring you back as soon as we can.
You can return an item if:
- It has not been opened or used.
- It is in perfect resalable condition.
- It is returned to us within 14 days of the purchase date.
On top of this, we offer the Dermalogica 100% Money-back guarantee. Should you be dissatisfied for any reason, you can return your Dermalogica products, purchased from Made-up Beauty Products, for a full refund (this includes opened products). Please make sure you return your items within 14 days of the purchase date.
Due to the nature of the products we sell, items cannot always be returned.
You cannot return an item if:
- The product has been opened (hologram no longer intact, manufacturer / factory seal no longer in place or packaging damaged).
- The product has been used.
- Some goods are non-returnable for hygiene reasons.
Please note that this does not affect your statutory rights
Returns postage is at your own cost and risk.
We would recommend that you return your items via a tracked delivery service. Please clearly state on the returns form the reason for return and whether you require a refund or exchange. Please put a contact number on your returns form should you require an exchange.
Once a refund has been issued you will receive a confirmation email detailing the amount that has been refunded, and the item(s) that we have received back.
We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item.
Refunds can only be made to the billing details provided when ordering.
If you exercise your right of cancellation after 14 days of receipt of the order, any returned goods must be in perfect resalable condition (inner and outer packaging fully intact) and are subject to a 25% re-stocking charge.
We hope you love our Products, but if for any reason you are unhappy with your purchase and would like to return and exchange any Product, or receive a refund, please call our customer service centre on 0750222458 or email firstname.lastname@example.org.
Our address is:
1 Mansell House