TERMS & CONDITIONS

INTRODUCTION

Please read these terms and conditions carefully before using this Website operated by Pure Wellbeing Limited, Company Number: 09137553 and VAT Number: 225413830 having our registered office at 8 Gainsborough Drive, Sherborne, Dorset, Dt9 6dr. By using our Website, you agree to be legally bound by these terms and conditions as they may be modified and posted on our Website from time to time.
Please:
• 1. Read through these terms and conditions carefully before using this Website.
• 2. Print a copy for future reference.
• 3. Read our privacy policy section regarding your personal information.
If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via email at Info@purebeautydorset.co.uk
 

GENERAL

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All product descriptions are approximate. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
These terms and conditions will apply to all transactions placed online, over the telephone or by mail order. Please read them carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server, over the telephone or by mail order. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta and Maestro or payment via PayPal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly.
Each item or service purchased is sold subject to additional specific terms and conditions relating to that item or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms.
We are entitled to refuse any order placed by you and will not be required to provide an explanation.

All prices include UK VAT at the standard rate. Orders shipped outside the EU will automatically have the VAT deducted, but customers are reminded that they are responsible for any duties or tax payable on entry into their country.
Orders placed Monday – Friday are usually shipped within 48 hours. If there is a problem we will notify you during this time. Orders placed over a weekend or holiday will be shipped the next working day. Please refer to our Delivery information for shipping methods and pricing details.

Returns/ Cancellation

Goods may be returned for exchange or refund within 14 days, they must be unused in the original packaging and accompanied by the receipt. Please note that, with the exception of faulty products, Pure wellbeing Ltd does not pay return postage costs.
Where the customer wishes to return items you must contact us immediately. You may return any item within 7 days of receipt, but all returned merchandise must have its original condition and be fit for resale and have the necessary receipts enclosed. If the merchandise is not fit for resale, a charge will be deducted from the refund. You will be provided with a Returns number. Please provide this number with the return and in any future correspondence. Please make sure you obtain proof of postage from the post office.

In the event you receive faulty items, please complete the enclosed Returns form, detailing the fault and also return your original receipt. As above, please make sure you obtain proof of postage from the post office.

Sizes specified by the Company are to be treated as exact. Any colour representation is intended as a guideline and no guarantee can be made as to the exact colour displayed on one’s monitor.
We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.

Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services.
If you do cancel a contract, then you must notify us in writing by sending an email to info@purebeautydorset.co.uk or calling us on 01305 259696 (Lines open Monday to Friday from 9am – 5pm GMT). You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you.

DELIVERY

Goods will be delivered to you, the buyer, at the address provided by you on the order form.
We can only deliver to the address that is the billing address of your credit/debit card..
You will become the owner of goods you have ordered when they have been paid for and delivered to you.
If we offer free delivery and subsequently the items are returned then we reserve the right to deduct the total postage we have paid from the original purchase price.

Orders placed Monday – Friday are shipped within 48 hours, Orders placed over a weekend or holiday will be shipped the next working day.

Standard Recorded Delivery
Orders are sent by 1st class Royal Mail Recorded service which aim to deliver the next day, although we do ask customers to allow 5 working days for delivery in case of delay.
We aim to dispatch all orders received before 3:30pm GMT the same day.
If there should be a problem with your order then we will inform you by email or telephone. Deliveries may require a signature so if possible please give a delivery address where the order can be signed for during working hours.

We also offer next working day delivery service within the UK Only orders placed before 3pm will be guaranteed for delivery on the next working day. Note orders placed in time on Friday’s will more than likely be delivered on Monday although delivery may be attempted on the Saturday morning (this is at the discretion of Royal Mail or any courier that we may use).
These timings assume that the item(s) you order are in stock, which they should be if displayed on our website. However, sometimes stock discrepancies occur and an item may be accidentally on display but unavailable. If this should be the case then we will inform you by email as soon as we find out (and we will of course refund you the next day delivery surcharge unless you chose an alternative item in time for us to substitute it and still dispatch that day)

OVERSEAS ORDERS

We can ship overseas subject to extra shipping or postage costs, as well as any additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will have an opportunity to cancel your order in case these costs are not satisfactory

We use the International Tracked service for all international orders under 2kg. Your parcel will be delivered via standard mail in your country and usually takes around three working days to mainland Europe and 5-10 working days everywhere else. On orders over 2kg and above 90cm in length, it may be necessary to use a courier service, in which case you will be sent a tracking number.

PAYMENT

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless exempt.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right, by giving notice to you, the buyer, at any time before delivery or performance to increase the price of goods or services to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).
In the unlikely event of there being such an increase in the price of goods or services you, the buyer, shall be entitled to cancel the order at any time before delivery or performance.
Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form.
By placing an order, you, the buyer, consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.
Title to the goods will pass to you, the buyer, on delivery of the goods.

Eligibility

The Company does not sell products for purchase by person or persons under 17. We do however sell products for the under 17’s for purchase by adults. If you are under 17, you may use The Company only with involvement of someone over 17. The legal guardians of the person or persons under 18 will be considered responsible for any breach of this agreement

LIABILITY AND INDEMNITY

Notwithstanding any other provision in the Conditions, nothing in these Conditions will affect or limit your statutory rights; or will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.
You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
We will use reasonable endeavours to verify the accuracy of any information on the Website but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.
We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of its obligations in relation to these Conditions, if the delay or failure was due to any cause beyond our reasonable control.
We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for:
• 10.1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• 10.2. any loss of goodwill or reputation; or
• 10.3. any special or indirect losses suffered or incurred arising out of or in connection with the provision of any matter under the Conditions.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your Personal Information with your authority.
This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

Confidential Information

All drawings documents, confidential records, computer software and other information supplied by the Company are supplied on the express understanding that copyright is reserved to the Company and that the Customer will not without a written consent of the Company either give away loan exhibit or sell any such drawings documents records software or other information or extracts there from or copies thereof or use them in any way except in connection with the Goods in respect of which they are supplied.

Sub Contractors

The Company shall be entitled without the prior consent of the Customer to subcontract the whole or any part of the contract or to employ any independent contractor to perform its obligations under the contract and in so doing none of the obligations accepted there under by or the rights conferred on the Company shall in any way be negative or varied.

Insolvency

If the Customer (being a Company) shall become unable to pay its debts as prescribed by Section 123 Insolvency Act 1986 or compounds with its creditors or in the event of a resolution being passed or proceedings commenced for the administration of the liquidation of the Customer (other than voluntary winding up for the purpose of reconstruction or amalgamation) or if a Receiver Manager Administrative Receiver is appointed of all or any part of its assets or undertaking or (being an individual) shall do or allow anything to be done whereby a Creditors Petition in Bankruptcy could be or legitimately been presented pursuant to Section 267 Insolvency Act 1986 the Company shall be entitled to cancel the contract in the whole or in part by notice in writing without any prejudice to any right or remedy accrued or accruing to the Company.

Force Majeure

In the event that the manufacture or delivery of any of the Goods or performance of the Works is prevented or hindered directly or indirectly by fire, the elements, war, civil commotion, strikes or lockouts, industrial disputes, shortage of raw materials or fuel not withstanding that the Company has taken all reasonable steps to procure the same, shortage of labour, break down or partial failure of plant and machinery, late receipt of the Customers Specification or other necessary information acts, orders or regulations of Government, delay in any part of any independent subcontractors or supplier, or any other cause whatsoever beyond the reasonable control of the Company then the time for the delivery of the Goods or performance of the Works shall be extended for a reasonable period having regard to the effect to the delaying cause on the manufacture, delivery or performance.

PRIVACY POLICY

Pure wellbeing Ltd collects and stores the information we need to process your order and contact you regarding that order. This will include name, address, delivery address, telephone number and email address. This information is shared with delivery and payment partners as necessary to complete your order. Please be assured that Pure Wellbeing Ltd does not otherwise share customer details with any other companies.
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. If you change your mind and wish to opt-out of any further newsletter communications an opt-out option is available by clicking on the unsubscribe link in every issue.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.